Job Description: SDE-2 (Frontend) for VIA

Location: Bengaluru


About us


Founded in June 2016, Mihup is an AI-powered conversation intelligence platform that provides real-time personalized insights to contact center agents to improve sales and customer experience - resulting in revenue growth, reduced customer churn, and improved brand image. Our team is composed of engineers, machine learning scientists, and product specialists from leading institutions. Our clients include global Fortune 500 companies, and we are on track for aggressive expansion in India and globally. We are backed by Accel Partners and IdeaSpring Capital.

About the Role

As a Software Development Engineer 2 (SDE-2), you will play a pivotal role in building and optimizing the frontend for Mihup’s VIA platform—a robust, scalable, and secure multi-tenant cloud platform that processes and analyzes large volumes of interaction data (calls, emails, chats) in real-time and non-real-time.

This role involves developing high-performance web applications using cutting-edge frontend technologies, contributing independently as well as collaboratively to deliver scalable and impactful solutions. You will work closely with Product Managers, Architects, and Engineers to ensure that the frontend systems not only meet functional requirements but also deliver exceptional user experiences.

Key Problem Areas

  • Scalable UI Development: Build reusable and maintainable components to create scalable frontend systems for real-time and batch data processing.
  • User-Centric Design: Implement intuitive and efficient interfaces to support diverse user workflows, from analyzing call data to generating actionable insights.
  • Performance Optimization: Optimize frontend performance for low latency and high responsiveness, ensuring seamless user interactions.
  • Cross-Team Collaboration: Work effectively with backend engineers, QA, and design teams to deliver high-quality and competitive solutions.
  • Technology Advancements: Utilize modern frontend frameworks and tools to deliver solutions that can scale with the growing demands of the VIA platform.

Key Responsibilities

  • Develop and test end-to-end user interfaces, ensuring reusability and scalability using React, Redux, TypeScript, HTML, and CSS.
  • Collaborate with cross-functional teams, including product, backend, design, and QA, to deliver high-quality products on time.
  • Perform thorough code reviews, ensuring adherence to best practices and maintaining high-quality standards.
  • Optimize frontend behavior for performance, usability, and scalability wherever possible.
  • Contribute to architectural discussions and decisions, ensuring the alignment of the frontend with the overall system design.
  • Continuously learn and adopt new technologies, staying ahead in the ever-evolving frontend landscape.

Expectations

  • Bachelor’s Degree in Computer Science or equivalent field.
  • 4+ years of experience in enterprise UI development.
  • Proficiency in modern JavaScript frameworks like React, Redux, and TypeScript, with strong knowledge of HTML and CSS.
  • Solid understanding of browser internals, debugging tools, and performance optimization techniques.
  • Proficiency in build tools like Webpack or Parcel.
  • Strong coding ability with a solid grasp of data structures and algorithms.
  • Strong critical thinking, excellent communication skills, and a team-oriented approach.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Ambitious mindset with the potential to grow and adapt to emerging technologies and challenges.

Why This Role Matters

This role is central to shaping the frontend systems of Mihup’s VIA platform, ensuring they are scalable, intuitive, and high-performing. By contributing to the development of robust user interfaces, the SDE-2 will directly impact user productivity and satisfaction, driving the platform’s success.